Associate Delivery Director
Product Delivery Manager · Dec 2020 – Apr 2022
- Built and lead Jocata's largest delivery portfolio — seven banking and NBFC accounts across managed-services and DIY models — grown from a single account and a two-person team into a 90+ member organisation.
- Own a multi-crore portfolio P&L; grew revenue 44% over two years while expanding margin to roughly 40% and improving per-FTE economics — growth with improving unit economics, not underpricing.
- Platforms delivered under this portfolio carry large-scale retail and MSME lending books and process disbursals at national scale; enabled a new client's digital personal-loans business from zero to a multi-thousand-crore book within two years of go-live.
- Took two deeply loss-making accounts to sustained profitability within two years through pricing, staffing and scope realignment.
- Directed migration of an enterprise lending platform from an in-house monolith to fully managed AWS Fargate microservices with CI/CD — moving releases from monthly to daily with minimal client disruption.
- Delivered 12+ major go-lives spanning personal loans (DIY & assisted), credit cards, FD-backed & commercial cards, small business banking, GST-based lending, partner APIs and gold loans.
- Scaled the team from 2 to 90+ with named succession at every level; instituted multi-account SOPs, risk/change controls and delivery governance; present delivery health and strategic options at CXO forums.